Mark
Twain Hobby Center
Privacy Policy
Privacy
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Thank you for visiting MARK TWAIN HOBBY CENTER's HobbyShopNow
site. This site is governed by the Privacy Policy of HobbyShopNow,
Inc. ("HobbyShopNow") and discloses the consumer privacy
practices of the HobbyShopNow website ("MARK TWAIN HOBBY
CENTER's Online Catalog"). Your privacy is important to
us. To better protect your privacy, we provide this notice explaining
our online information practices and the choices you can make
about the way your information is collected and used at this
HobbyShopNow site.
You can freely access much of our website without providing
any personal information. Certain areas of our website, for
example purchasing products, entering contests, filling out
surveys, and receiving newsletters, emails or other promotional
information from us, require that you submit some personal information.
We do not collect any personal information without your knowledge!
We use the information that we collect about you to fulfill
your product and service purchases and to create a more personalized
online experience.
This is just a brief overview, so please read on for more details
about our Privacy Policy. This Policy may change from time to
time, so please check back periodically.
Questions regarding this Policy should be directed to privacy@hobbyshopnow.com
or may also be contacted directly at the following address:
Attn: Privacy Compliance Officer
HobbyshopNow, Inc.
4105 Fieldstone Road
Champaign, IL 61822
What information
does MARK TWAIN HOBBY CENTER's Online Catalog collect from you?
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In order to better provide you with numerous products and services,
MARK TWAIN HOBBY CENTER's Online Catalog collects two types
of information about its visitors: Personally Identifiable Information
and Non-Personally Identifiable Information. Our primary goal
in collecting information from you is to provide you with a
smooth, efficient, and customized experience while using our
site.
Personally
Identifiable Information
This refers to information that lets us know the specifics
of who you are. Personal information is requested when you order
a product, register for a Wish List, enter contests or sweepstakes,
fill out surveys, and send us feedback. For example, this information
might include your name, billing address, shipping address,
telephone number, email address, credit card or other payment
information, and product details. With this information, MARK
TWAIN HOBBY CENTER's Online Catalog can fill your orders and
better provide you with personalized services.
If you visit MARK TWAIN HOBBY CENTER or one of the sites available
through a link on our site, they will independently collect,
use and share your personal information in accordance with their
own privacy policies. If you have questions about their information
practices, please read their privacy policies.
Non-Personally
Identifiable Information
This refers to information that does not by itself identify
a specific individual. We gather certain information about you
based upon where you shop on our site in several ways. This
information is compiled and analyzed on both a personal and
an aggregated basis. For example, this information may include
the website's Uniform Resource Locator ("URL") that
you just came from, which URL you next go to, what browser you
are using, and your Internet Protocol ("IP") address.
A URL is the global address of documents and other resources
on the World Wide Web. An IP address is an identifier for a
computer or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such as the World Wide
Web. Networks like the Web use the TCP/IP protocol to route
information based on the IP address of the destination. In other
words, an IP address is a number that is automatically assigned
to your computer whenever you are surfing the web, allowing
web servers to locate and identify your computer. Computers
require IP addresses in order for users to communicate on the
Internet, browse and shop.
Where
do we collect information from you and how do we use it?
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Our primary goal in collecting personal information is to provide
MARK TWAIN HOBBY CENTER's Online Catalog's visitors with a superior
customized online experience. We use the customer contact information
to fill orders, contact purchasers to inform them of their order
status, to send promotional information, to enhance the operation
of our site and administer our systems.
We review the actions of the MARK TWAIN HOBBY CENTER's Online
Catalog visitors on an aggregate basis to determine customers'
preferences. MARK TWAIN HOBBY CENTER's Online Catalog also does
research on our visitors' demographics, interests, and pages
viewed based on the information provided to us during ordering,
a promotion, from our server log files, from contests, drawings
or surveys. We will use this data to tailor the visitor's experience
at our site, to improve our marketing and promotional efforts,
to statistically analyze site use, to improve our product offerings,
and to customize our site's content, layout, and services.
MARK TWAIN HOBBY CENTER's Online Catalog also shares your personally
identifiable information with MARK TWAIN HOBBY CENTER and third
parties who provide services to us, our customers and website
visitors. Those third parties include authorized contractors,
temporary employees and consultants and other companies working
with us (collectively, "agents"). Where we believe
it to be appropriate (in our sole discretion), we will ask our
agents not to disclose or use your personal information for
purposes other than to provide services to you or MARK TWAIN
HOBBY CENTER's Online Catalog.
Although we take appropriate measures to safeguard against
unauthorized disclosures of information, we cannot assure you
that personally identifiable information that we collect will
never be disclosed in a manner that is inconsistent with this
Privacy Notice. Inadvertent disclosures may result, for example,
when third parties misrepresent their identities in asking the
site for access to personally identifiable information about
themselves for purposes of correcting possible factual errors
in the data.
We gather
information in the following ways:
Shopping
We collect IP addresses for the purposes of system administration,
to gather broad demographic information, to report Non-Personally
Identifiable Information to MARK TWAIN HOBBY CENTER, and to
monitor the level of activity on our site. We collect information
from visitors to our site regarding the URLs they came from,
domain types (e.g., .com or .org), their IP addresses, the date
and time of their visit or order, the number of visits and orders,
the number of visits per browsing session, the server type,
the operating system and browser type used to come to the site,
the country, state and telephone area code where their servers
are located, the pages and page titles of our site that visitors
viewed during their visit, whether the visitor's computer is
enabled for Java or cookies, browser language, applications
and plug-ins, and any search terms entered on our site.
Ordering
When you order from MARK TWAIN HOBBY CENTER's Online Catalog,
we collect personally identifiable information from you. If
you order one of our products, we will collect and maintain
your name, email address, billing address, shipping address,
telephone number, product selections, credit card or other payment
information, order number, referring URL, IP address, page you
bought from and a password. We collect this, and other information,
as disclosed in this Policy, in order to fill your order, to
communicate with you about your order and to send you promotional
materials. Before confirming your order, you will have the opportunity
to review the product order form and make changes and additions
to the information it contained and these changes will be automatically
kept for future use.
Online
Surveys and Polling
In order to improve our services to you, we ask some of our
customers to voluntarily complete surveys. Individual survey
answers are confidential, although Non-Personally Identifiable
Information is collected and disclosed to third parties. If
you do not wish to participate in a survey, simply decline to
participate when asked.
Contests
and Sweepstakes
When you enter a contest or other promotion, we may ask you
for contact information such as your name, address and email
address in order to administer the contest, to send you promotional
emails, notify winners and make the winners' list publicly available
pursuant to certain states' laws. Your consent to such promotional
use and disclosure of this information is a condition of your
participation. As a condition of receiving any prize, you will
be required to submit an Affidavit of Eligibility, for us to
ensure that you are eligible to receive the prize according
to the Contest Rules.
Newsletters
& Promotional Emails
We offer free newsletters and promotional emails as a service
to our customers. We will send you newsletters and emails periodically
listing current specials and deals. To stop receiving our newsletter,
send an email to us at optout@hobbyshopnow.com.
Contact
Information and Third Party Data
If you contact MARK TWAIN HOBBY CENTER's Online Catalog or our
customer service representatives by telephone, email or letter,
we may keep a record of your correspondence or comments. If
you report a problem with our site, we may collect such information
in a file specific to you. If you contact us through our feedback
area or by calling one of our customer service representatives,
we may ask for your name, email address and order information
in order to send you a reply. If other users or third parties
send us correspondence about your activities or purchases on
our site, we may keep the information in a file specific to
you.
Site
Activity
We also track customers' traffic patterns throughout their online
session, including which pages, information and advertisements
a customer views while using the site and what items they place
in their basket or purchase. We use your IP address to diagnose
problems with our servers, software, to administer our site
and to gather demographic information.
We may share aggregated statistics about pages viewed on our
site, sales and other shopping information with third parties.
Cookies
MARK TWAIN HOBBY CENTER's Online Catalog may use cookies from
time to time. Cookies are small text files a website can use
to recognize a repeat visitor to the website. We use cookies
for various reasons. Cookies enable us to provide you with a
better experience by allowing us to understand what areas of
this Site are of interest to our members. These cookies do not
track individual information. Cookies from MARK TWAIN HOBBY
CENTER's Online Catalog can only be read by MARK TWAIN HOBBY
CENTER's Online Catalog websites. If you do not want MARK TWAIN
HOBBY CENTER's Online Catalog to deploy cookies in your browser,
you can set your browser to reject cookies or to notify you
when a website tries to put a cookie in your browser software.
If you choose to disable cookies in your browser, you can still
access most of this Site, however, your ability to use some
of the products and/or services, including the shopping cart,
at this Site may be affected.
Action
Tags
We may use action tags in the operation of our site. An action
tag is a method used to track responses or actions by customers
who view certain information on our site. Action tags are images
embedded in a website page that are used to transparently collect
information. Our content servers may use action tags to count
the number of times that visitors click on a particular page
section or visit the pages of our site. Without collecting any
personally identifiable information, they use that data to tell
us which are the most effective sections of our sites.
Email Distributor's Use of Action Tags: Our third-party email
distributor may use action tags. They may, for example, keep
track of when a promotional email is opened and provide MARK
TWAIN HOBBY CENTER's Online Catalog with ongoing aggregated
reports of how many customers have responded.
On occasion, unaffiliated third parties will "frame"
MARK TWAIN HOBBY CENTER's Online Catalog's site in an effort
to collect customer information. To ensure your privacy, make
sure that your order originates from MARK TWAIN HOBBY CENTER's
Online Catalog's site. MARK TWAIN HOBBY CENTER's Online Catalog
is not in any manner responsible in the event that you do disclose
information to an unaffiliated framing site.
With whom do we share your information?
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Fulfillment: The information collected by MARK TWAIN HOBBY CENTER's
Online Catalog is used for processing orders, keeping you informed
about your order status, for statistical purposes, for improving
our site and its performance, and to notify you of products
or special offers that may be of interest to you. We will disclose
your Personally Identifiable Information to MARK TWAIN HOBBY
CENTER. Additionally we will disclose your Personally Identifiable
Information to third parties to charge your credit card, fill
your order, deliver your order, provide customer service, provide
you with credit and deliver promotional emails to you from MARK
TWAIN HOBBY CENTER's Online Catalog. For example, we must release
your credit card information to the card-issuing bank to confirm
payment; and release your address and telephone information
to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally
Identifiable Information to others without your consent. We
may provide Non-Personally Identifiable Information about our
customers' sales, traffic patterns, and related site information
to third parties, but these statistics do not include any Personally
Identifiable Information. We may release account information
when we believe that such release is reasonably necessary to
enforce or apply our Terms and Conditions or to protect the
rights, property, and safety of MARK TWAIN HOBBY CENTER's Online
Catalog, our users, or others. If customers do not pay us for
products ordered, we may submit their account information to
a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally
MARK TWAIN HOBBY CENTER's Online Catalog may be asked by law
enforcement or judicial authorities to provide Personally Identifiable
Information to the appropriate governmental authorities. We
will disclose Personally Identifiable Information upon receipt
of a court order, subpoena, or to cooperate with a law enforcement
investigation, without prior notice to you. MARK TWAIN HOBBY
CENTER's Online Catalog fully cooperates with law enforcement
agencies in identifying those who use our services for illegal
activities. We reserve the right to report to law enforcement
agencies any activities that we in good faith believe to be
unlawful.
How can you update or correct your Personally Identifiable Information?
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We believe you should have the ability to access and edit the
personal information that you have provided to us. During the
online ordering process you can review, change, or delete the
information that you have submitted. You may change any of your
personal information in your account online at any time. We
encourage you to promptly update your information if it changes.
You may ask to have the information on your account deleted
or removed; however, because we keep track of past purchases,
you cannot delete information associated with past purchases.
Also, as a security measure we "back up" the data
stored on our systems, and such prior information cannot be
completely removed from our databases. As a result, you should
not expect that all of your Personally Identifiable Information
will be completely removed from our backed-up databases.
What are
your choices regarding collection, use, and distribution of
your information?
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Email: We may from time to time send you email or other communications
regarding current promotions, specials and new additions to
the MARK TWAIN HOBBY CENTER's Online Catalog site. You may "opt-out,"
or unsubscribe from our newsletters by following the unsubscribe
instructions in any email you receive from us, or by sending
an email to optout@hobbyshopnow.com. After doing so, MARK TWAIN
HOBBY CENTER's Online Catalog users will not receive future
communications or mailings unless they opt-in, open a new account
or enter a contest.
Cookies: You may also set your browser so that it will not
accept "cookies" to prevent assignment of a unique
identifier; however, you will be unable to shop on our site
if you do so.
What security
precautions are in place to protect against the loss, misuse,
or alteration of your information?
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In order to most efficiently serve you, credit card transactions
and order fulfillment are handled by established third party
banking, processing agents and distribution institutions. They
receive the information needed to verify and authorize your
credit card or other payment information and to process and
ship your order.
When you access your account information, the information is
kept on a secure server. All of the customer data we collect
is protected against unauthorized access by physical security
means.
A special
note about children's privacy
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You must be at least 18 years old to have our permission to
use this site. Our policy is that we do not knowingly collect,
use or disclose Personally Identifiable Information about visitors
under 18 years of age. If you are the parent or guardian of
a minor under 18 years of age and believe that they have disclosed
personally identifiable information to us, please contact us
at privacy@hobbyshopnow.com so that we may delete the minor's
information.
You should carefully review privacy policies of MARK TWAIN
HOBBY CENTER> and any third party sites accessible from MARK
TWAIN HOBBY CENTER's Online Catalog.
MARK TWAIN HOBBY CENTER and other sites accessible through
our website have their own privacy policies and data collection,
use and disclosure practices. Please consult each site's privacy
policy. MARK TWAIN HOBBY CENTER's Online Catalog is not responsible
for the policies or practices of third parties. Please be aware
that this site may contain links to other sites on the Internet
that are owned and operated by third parties. The information
practices of those websites linked to MARK TWAIN HOBBY CENTER's
Online Catalog are not covered by this Privacy Policy. These
other sites may send their own cookies to users, collect data,
or solicit personal information.
Contacting MARK TWAIN HOBBY CENTER's Online Catalog about privacy
questions or concerns
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If you have any questions about this Privacy Policy, the practices
of this site, or your dealings with this site, please contact
MARK TWAIN HOBBY CENTER's Online Catalog by sending a letter
to:
Attn: Privacy Compliance Officer
HobbyShopNow, Inc.
4105 Fieldstone Road
Champaign, IL 61822
You may
also contact us by email at privacy@hobbyshopnow.com. or webmaster@hobby1.com
Privacy
Policy changes
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This Privacy Policy was last changed on June 1, 2002. If MARK
TWAIN HOBBY CENTER's Online Catalog makes changes to any terms
or conditions of the Privacy Policy, the changes will be posted
in this document so that you will always know what information
we gather, how we might use that information and to whom we
will disclose it. We may change, modify, add or remove portions
of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
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